We make brands, products, and customers successful
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FAQ

Common questions

Answers to what customers ask most.

What services does Eighteen Twelve Labs offer?

We provide consulting across brand, product, marketing, and customer success. We help you clarify your messaging, improve your product experience, and grow your customer relationships.

How does the consulting process work?

We start with a friendly discovery call to understand your goals and challenges. Then we create a simple plan and work together in focused sessions or sprints, depending on what you need.

Do you work with small businesses or startups?

Yes, we love working with small businesses and startups in Lagos and beyond. Our advice is practical and tailored to your stage, whether you are launching or scaling.

What are your prices or packages?

Pricing depends on the scope of your project and the level of support you need. We offer flexible packages, and after a quick chat we can recommend an option that fits your budget.

Where are you located and do you work remotely?

We are based in Ikoyi, Lagos, but we work with clients across Nigeria and remotely worldwide. We are happy to meet in person at a cafe or office in Lagos, or connect online.